At the core of our delivery operations is a simple but powerful philosophy: #NoPackageLeftBehind. We are committed to ensuring every package reaches its intended destination. In the rare event that a package remains undelivered, a valid explanation supported by photo evidence is mandatory. Drivers who fail to adhere to this standard will face accountability measures, reinforcing our dedication to excellence.
To maintain transparency and operational efficiency, we generate detailed daily reports for each Core-Based Statistical Area (CBSA). These reports provide critical insights into our delivery performance. The reports include:
Our drivers are expected to be punctual and reliable. Late arrivals impact the entire operation and will result in appropriate consequences. To mitigate potential disruptions, we maintain a roster of backup personnel, ensuring smooth operations even in the face of unforeseen challenges such as driver callouts.
We prioritize driver support to ensure seamless deliveries. Our support system includes:
Recognizing that delivery is a demanding job, we have a stringent hiring process to onboard only the most qualified candidates. While we interview all applicants, only the most capable are offered positions. Our HR team works directly under senior leadership guidance to secure top-tier talent, ensuring a high-performing workforce.
With a steadfast commitment to efficiency, reliability, and customer satisfaction, our delivery operations are designed to set industry benchmarks. Through meticulous planning, continuous training, and a driver-first support system, we ensure that every package reaches its destination—on time, every time.